Team Fulton | Harcourts Holmwood

This Privacy Policy outlines how Team Fulton, operating under Harcourts Holmwood, collects, uses, and protects your personal information when you interact with our website or real estate services.

1. Who We Are

Team Fulton is a real estate sales team working within Harcourts Holmwood, based in Christchurch, New Zealand. We are committed to respecting your privacy and complying with New Zealand privacy laws.

If you have any questions or concerns about how your data is handled, please contact us:

Data Controller:

Team Fulton

Harcourts Holmwood Ilam 2 Office

397–399 Ilam Road, Ilam, Christchurch

ilam2@holmwood.co.nz

2. What Data We Collect

We may collect the following types of personal data:

• Your name and contact information (email address, phone number, address)
• Property preferences or buying/selling interests
• Information provided through contact forms or appraisal bookings
• Communication records with our team
• Usage data from our website (e.g. pages visited, time on site, IP address)

We collect this information either directly from you or automatically through cookies and analytics tools when you visit our site.

3. Why We Collect It

We use your information to:

• Respond to your enquiries and provide real estate services
• Arrange appraisals, listings, viewings, and marketing campaigns
• Improve the performance and usability of our website
• Keep you informed about market updates, listings, or services you’ve opted in to receive

We only collect what we need to deliver the services you request, and we won’t use your data for anything unrelated.

4. How Your Data Is Processed

All personal data is handled securely, using appropriate IT systems and internal procedures. Only authorised team members or trusted third-party service providers may access your data for legitimate business purposes.

This may include:

• Our real estate CRM software
• Harcourts internal systems
• Website hosting providers
• Marketing email platforms (e.g. newsletters if subscribed)

We do not sell or rent your data to third parties.

5. Cookies & Tracking

Our website uses cookies and analytics tools (e.g. Google Analytics) to understand how visitors use our site and to improve the user experience. You can adjust your browser settings to disable cookies if you prefer not to be tracked.

6. How Long We Keep Your Data

We keep your personal data for as long as it’s needed to fulfil the purpose for which it was collected, or as required by New Zealand law. You can ask us to delete your information at any time by contacting our team.

7. Your Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Withdraw consent or request deletion
• Ask how your data is being used

To make a request, please contact ilam2@holmwood.co.nz. We’ll aim to respond within a reasonable timeframe.

8. Legal Disclosures

In rare circumstances, we may need to disclose personal data to government authorities or legal representatives if required to do so by law.

9. Updates to This Policy

This policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Please check this page regularly to stay informed.

Last updated: June 2025

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